HOW DO I TRACK A SHIPMENT?
When the order is shipped, the customer will receive an e-mail from VICINI with the specified tracking number and a direct link to www.ups.com to monitor the status of the shipment. .
In case of shipping delays, customers will be notified directly by BARTOLINI and / or VICINI .
DO YOU SHIP ABROAD?
At the moment we do.
WHAT ARE THE SHIPPING COSTS?
VICINI chooses UPS as a delivery partner (from Monday to Friday).
UPS does not deliver to PO boxes and requires a signature on delivery. For information on the service visit UPS http://www.ups.com
As required by the laws governing trade, all VICINI shipments are accompanied by an official invoice declaring the value of the individual items in Euros. For items on sale, the invoice shows the discounted amounts.
ITALY:
€ 10 - STANDARD BARTOLINI SHIPPING - two working days (for the islands three to four working days)
DATE OF SHIPMENT
Orders are shipped directly from VICINI (Varese - Italy) from Monday to Friday from 9:30 to 13.30. Orders placed on Friday evening, Saturday and Sunday will be processed the following Monday.
HOW ARE RETURNS MADE?
If for any reason the customer is not satisfied with his purchase, the items can be returned within 8 days from the date of shipment. You can ask for an exchange or a voucher, to be used for future purchases. No refunds are made.
RETURN INSTRUCTIONS
1. To request the return authorization, you must send an email to [email protected] within 8 days from the shipping date indicating the items you want to return, the reason for the return, specifying whether it is an exchange or creation of a store credit to be used for future purchases.
Once the return request has been received, we will send the Customer a written confirmation, containing the Return Authorization Number (R.A.N.) and the BARTOLINI waybill attached.
2.The return must be made by courier BARTOLINI using the waybill attached to the email, in addition, the Return Authorization Number (R.A.N.) must be indicated on the outside of the box. The collection can be booked through the BARTOLINI call center.
3. Shipping costs will be charged to the customer and if a store credit is requested they will be deducted by the latter.
4. The return of the garments must be received at the VICINI headquarters within 5 days of receipt of the RAN.
The security seal on the returned items must not be cut or broken. The garments must not have been washed or altered and must not show any signs of use.
• Each garment must be returned including all original labels, packaging and accessories (hangers, clothes covers, etc.) received with the order. All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and / or altered in any way.
• In the event that the customer receives defective goods, or that there are errors in shipments by VICINI, it is required to follow the same instructions above. VICINI reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for returning the goods to their premises.
• All returned items are inspected by NEIGHBORS and must comply with all the parameters listed in the return procedure. VICINI reserves the right to establish a charge equal to 30% of the value of the returned goods in cases where the return does not comply with all the terms and conditions set out in our returns policy.
VICINI reserves the right to refuse unauthorized returns or returns sent by couriers other than BARTOLINI.
DOES THE PRICE ON THE WEBSITE ALSO INCLUDES IVA?
All product prices on VICINI reflect the actual retail price of the goods in euros and include local taxes with Italian IVA, where applicable.
IF THE ARTICLE DOES NOT APPEAR ON YOUR WEBSITE, IS IT POSSIBLE THAT YOU HAVE IT AVAILABLE IN STORE?
Absolutely yes! There is only a part of our collections online, and much more can be found in the shops.
I SAW AN ITEM I WANTED IN A SIZE THAT IS NO LONGER AVAILABLE. IS IT POSSIBLE TO ORDER MY SIZE?
In this case we advise you to contact one of our sales points. If it is the current collection it may still be available! If it is not, however, we will check whether it is possible to restock it directly from the company. You can contact us by phone or write to [email protected].
I DON'T LIKE TO USE MY CREDIT CARD ON THE INTERNET. IS THERE AN ALTERNATIVE TO PAY?
Yes. If you don't have a credit card, we also accept a bank transfer. In this case you will have to send an email to our customer service [email protected] specifying your name, surname, a telephone number and indicating the item, color and size of what you are interested in purchasing.
Upon receipt of the order request, VICINI will send you an e-mail with the order, where you can see the bank details. Your items will be shipped after receiving confirmation of payment by bank transfer by mail or scan within 48 hours. If you do not send the confirmation, the order will be canceled. Your order will be shipped the day the money is credited to our bank account.
I AM NOT SATISFIED WITH MY PURCHASE, CAN I RETURN IT AND BE REFUNDED?
No, no refunds are made. If the customer is not satisfied with his purchase, it is possible to request an exchange or a purchase voucher within 8 days from the date of shipment.
